CAB Invites

[kchorny]

It has been reported that our users on macs cannot see the details of CAB meeting invites sent from the CAB Workbench. While investigating further, I found some other oddities.

When I open an invite in:

Outlook for Windows:
Entire message is displayed but there's no calendar invite attached.
Mail app on iPhone:
No details are displayed but there is an .ics calendar invite attached.
Outlook on iPhone:
No details, no calendar attachment, but there is an smime attachment that I can't open.

These are being sent using the OOB notification "CAB board member meeting invitation". Does any one know how I can modify these so they work on all clients and always contain the calendar invite?

[Tony Chatfield1]

Hi, perhaps you could attach a copy of an invite so that it can be reviewed\assessed buy the forum?

In Outlook just highlight the message in your inbox and then drag to desktop.

I would start by checking that the OOB notification and underpinning iCal invite 'CAB Meeting Attendee iCal event' have not been modified and once confirmed review a sent example from your sent email messages.

[kchorny]

Thank you for taking the time to reply. I can't attach the email for fear of exposing confidential information. 😞

I have reviewed the OOB notification and template, both are still OOB versions (last updated in 2016).

The body_text of a sent email contains a bunch of stuff that I can't paste here but it starts with this:

BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
METHOD:REQUEST
BEGIN:VEVENT

and ends with this:

X-MICROSOFT-CDO-IMPORTANCE:1
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
X-MICROSOFT-DISALLOW-COUNTER:TRUE
CLASS:PUBLIC
BEGIN:VALARM
TRIGGER:-PT15M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR

[sailaja jinugu1]

Hi Kchrony,

Have you find the solution to modify the OOTB notification.

Thanks!

[Mike_R]

I would suggest opening a case with Support since this is an OOTB notification. They will also have access to your instance/email logs, which would make it easier to troubleshoot.