Walk up - Schedule appointment button- Unable to book appointment from service portal- Tokyo upgrade

ServiceNow10sun · ‎12-27-2022

Hi All ,

After the upgrade from Rome to Tokyo in the walk up 'Schedule appointment' button is greyed out in service portal.

i Have also repaired the appointment booking plugin but still it didnt work.

jaheerhattiwale · ‎12-28-2022

@ServiceNow10sun You can check if during upgrade any of the widget is skipped. OR else you can create a HI request to get help from ServiceNow.

And I see one more issue that is you have upgraded from Rome to Tokyo skipping San-diego.

So getting help from ServiceNow will be the best option.

Please mark as correct / helpful based on impact.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

View solution in original post

jaheerhattiwale · ‎12-27-2022

@ServiceNow10sun Change the reason and change it back to "I need something" then a text box will appear as shown in image below. Fill that then only the button will be enabled

Please mark as correct answer if this solves your issue.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

ServiceNow10sun · ‎12-27-2022

I have tried as you have suggested above but i didn't get any new test field :

jaheerhattiwale · ‎12-27-2022

@ServiceNow10sun Did you try changing the date as well? If not then please check that as well.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

ServiceNow10sun · ‎12-28-2022

I have tried changing the date as well but still i cannot see the test box.