Calculate Value Field Use Case
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11-01-2023 09:47 AM
Hello Community Members!
I am trying to understand either using a calculated field or business rule as best practices for a use case of mine.
I need to get “Application name" and "Owned by" based on the value from the “Configuration Item” field in the “Vulnerability Item” application. “Configuration Item” is a child record for the Business Application record.
Any help is much appreciated.
Thank you!
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11-01-2023 01:39 PM
Hi @Alex Litvak,
I stumbled across this thread while doing some research on calculated fields vs business rules and thought you might want to take a look. According to this thread, it sounds like business rules are the better way to go since you can determine exactly when and how often the calculation occurs.
https://www.servicenow.com/community/itsm-forum/calculated-fields-documentation/td-p/838796/page/2
Other potentially helpful resource:
Hope that gives you some guidance!
- Aylee
