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Calculate Value Field Use Case

Alex Litvak
Tera Contributor

‎11-01-2023 09:47 AM

Hello Community Members!

I am trying to understand either using a calculated field or business rule as best practices for a use case of mine.

I need to get “Application name" and "Owned by" based on the value from the “Configuration Item” field in the “Vulnerability Item” application. “Configuration Item” is a child record for the Business Application record.

 

Any help is much appreciated.

Thank you!

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Aylee Andersen
Kilo Sage

‎11-01-2023 01:39 PM

Hi @Alex Litvak,

 

I stumbled across this thread while doing some research on calculated fields vs business rules and thought you might want to take a look. According to this thread, it sounds like business rules are the better way to go since you can determine exactly when and how often the calculation occurs.

https://www.servicenow.com/community/itsm-forum/calculated-fields-documentation/td-p/838796/page/2

 

Other potentially helpful resource:

https://www.servicenow.com/community/developer-forum/learning-calculated-field-or-business-rule/m-p/...

 

Hope that gives you some guidance!

- Aylee

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