Call button for contacts on Agent WorkSpace

[aditya5791]

Hi,

I am working on a computer-telephony integration with agent workspace and noticed that contact records in agent workspace have a call button next to the phone number field, but clicking on them does nothing. Does anyone have an idea on how this works? Thanks in advance.

 

[psharkin · Accepted solution]

Hi!

Openframe COMMUNICATION_EVENT is triggered when you press Phone icon. Payload will contain a phone number as well as a related contact record. Then you can initiate an Outbound call to the phone number.

[Pedro Nascimen1]

Hello,

I've a UI page in an Openframe and I'm subscribing those events and when I click on the phone icon I do see an event coming in.

Do you know if there is a way to decide what will be the payload when the icon is clicked?

I've this in a custom CTI implementation and I'd like to have a different payload with more data.

Best regards,

Pedro

[jaxabelard]

Hi,

Any chance you found a way to update the payload for the icon?

[mehdifaraj5]

Hello,

Can you tell me how you add the phone icon next to the field business phone or mobile phone please