How do get variable from RITM on sc_task_sla table list view

Saksham
Tera Contributor

We have a requirement where we need to show variables from RITM on list view of sc_task_sla table.

I have tried using configure list option but it is not giving me option to select variables on RITM. 

I have also tried by adding new element as "parent.[variable_sys_id]" in System ui > list > sc_task_sla table but nothing worked.
I have attached a screenshot where we have two empty columns as "Technical Netname" and "Customer Name".
Currently these two fields are fields of same table but instead we want to dot walk it from parent RITM variables section.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Saksham 

I think you are talking about database view table sc_task_sla

Data for variable is stored in the table Variable Ownership (sc_item_option_mtom)

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, Requirement is to show the catalog item variables stored on sc_item_option_mtom (from RITM) on the list view of sc_task_sla table how can I bring it.

@Saksham 

sc_task_sla is database view right?

If yes then it's not possible

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader