Can agent assist be setup to search based on a specific field?

vidhya_mouli
Tera Sage

Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?

 

vidhya_mouli_0-1770990947535.png

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Try to create a new entry here and check if the CI is allowed or not.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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It does not allow me to add CI here. Even if I add other fields, it always uses only short description (even when I change the default).

Could you please confirm whether you are referring to Contextual Search? If yes, the changes might need to be made there rather than here.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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