Can anyone help with the error message "User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_grant, Invalid refresh token: "

[PGhate]

Hello All,

When we check in manage tokens it can be  seen that the refresh token has not expired but while attempt a REST call we are getting following error:

User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_grant, Invalid refresh token: 

Can someone help with what could the issue be?

[Ankur Bawiskar]

Hi,

I haven't used it much

But you will have to update the credentials of the user in the OAuth profile configuration

Please try to test the same from Postman once

Regards
Ankur

[PGhate]

Hello Ankur,

Credentials were changed but tokens were re-generated using new credentials not sure what is the missing link since it throws the expiry error quite often that expected.

To add to this if I re-generate the token it works perfectly for the day but the next day it would show as invalid.

Thanks

[Ankur Bawiskar]

Hi,

not much sure on this then.

What happens when you consume the actual endpoint? Does it get valid token and the API is successful?

Regards
Ankur

[Mohammed Saad S]

Hello All,

Were you able to find a solution to this error? I have faced a similar issue recently.