Can I add both content from catalog and knowledge category to a topic in EC?

[Linda6]

Hi Community,

I am creating a topic for a taxonomy. Client's requirements are to add both the relevant catalog category content and also the knowledge category content to the very same topic. Is this possible at all? I did not find anything related to adding both to a same topic in the documentation.

I added the catalog category content, but when trying to add the knowledge category, it does not appear in the list view (only the catalog items do appear).

[Mike_R]

Yes you can add catalog categories and knowledge categories. When you add it, it actually runs a job in the background to add it to the connected content. It could take a minute or two if there are a lot of KB articles.

You'll see a message like this. 

Did you get that message? Also make sure that the category that you added actually has KB articles in it.

[Linda6]

Hey Mike, sure I saw the message, and waited for more than 20mins. I tried it repeatedly. There are only around 9 KB articles, so I shouldn't take long. But they weren't added to any of those topics where there are already catalog items added.

[Mike_R]

I see. It definitely shouldn't take that long. I just tested in my PDI and it's working fine. I was able to add Knowledge content to a topic that already had Catalog Items added.

This might be a silly question, but are those 9 KB articles in a Published state?

[Linda6]

Hey Mike,

I actually found out why it didn't work.

To my surprise, if I added the collections with 'knowledge base: xxx' to the slushbucket, they were not added to the related list, I mean such ones:

It is the collections with 'knowledge category: xxx' that need to be added and then the articles with such category correctly appeared in the related list. 🙂