Hi Everyone,
I want solution for both requirement :
1)How to hide whole context menu action from incident table see below highlighted portion in screenshot:
2)How to hide certain action from context menu action of incident table see below highlighted portion in screenshot:
can anyone suggest how can be hide it both things.
Hi @rmaroti
Why do you want to hide the entire context menu? There are many useful UI actions, and if you display all of them on the form, the user experience will suffer.
If you want to hide the Copy Incident option from the context menu, here’s how:
-
Go to UI Actions
-
Search for Copy Incident
-
Untick the checkbox to disable it
@rmaroti,
go to UI Macros and search for "context_form_header" and deactivate it.
It will get you to this:
The remaining ones (Save, Insert, Insert and Stay) cannot be hidden or I do not know how, perhaps the method suggested by @Dr Atul G- LNG above (uncheck the Form context menu option for a particular UI Action).
HOWEVER (!!!) I strongly recommend not to do this, despite it is a business requirement, sometimes our job is to say NO, please try to persuade your client not to do it... It can and it most likely will cause you headaches when upgrading the instance. This is using ServiceNow differently then the creators designed it.
Analogy:
Imagine driving a car with only three tires. Sure, you might make it to the nearest service station, but for longer trips, problems are bound to arise. The remaining three tires and other parts of the car will wear out faster than if all four tires were in place, where the force is better distributed and the car is properly balanced. As a result, you'll need more frequent servicing, and your driving speed will also be reduced.
Hi @rmaroti
Why do you want to hide the entire context menu? There are many useful UI actions, and if you display all of them on the form, the user experience will suffer.
If you want to hide the Copy Incident option from the context menu, here’s how:
-
Go to UI Actions
-
Search for Copy Incident
-
Untick the checkbox to disable it
@rmaroti,
go to UI Macros and search for "context_form_header" and deactivate it.
It will get you to this:
The remaining ones (Save, Insert, Insert and Stay) cannot be hidden or I do not know how, perhaps the method suggested by @Dr Atul G- LNG above (uncheck the Form context menu option for a particular UI Action).
HOWEVER (!!!) I strongly recommend not to do this, despite it is a business requirement, sometimes our job is to say NO, please try to persuade your client not to do it... It can and it most likely will cause you headaches when upgrading the instance. This is using ServiceNow differently then the creators designed it.
Analogy:
Imagine driving a car with only three tires. Sure, you might make it to the nearest service station, but for longer trips, problems are bound to arise. The remaining three tires and other parts of the car will wear out faster than if all four tires were in place, where the force is better distributed and the car is properly balanced. As a result, you'll need more frequent servicing, and your driving speed will also be reduced.
