Can I create templates for Catalog Items so that users can reuse it each time they submit requests?

[Aki18]

Just like Incident table in the Classic UI, it it possible to create templates for Catalog Items/Record Producers on Service Portal so that users can reuse it each time they submit requests?

Best Regards,

Aki

[Community Alums]

Hi @Aki18 ,

Yes that's possible using catalog Builder , refer to this doc for the steps to be followed :

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-mana...

[Aki18]

Hi Sandeep,

Thank you for your reply, but it is only applicable to the Items that we newly create?

I would like to create template for already existing Catalog Items/Record Producers...

[Community Alums · Accepted solution]

Hi @Aki18 ,

Unfortunately, that's not possible as of now.

[Community Alums]

Hi @Aki18