Can I integrate third party chatbot into servicenow chat window?

[rupeshgaikwad]

Can I integrate third party chatbot into servicenow chat window?

[Chuck Tomasi]

The short answer is - yes. It requires some scripting to wire the bits together on ServiceNow's side, but it can be done.

chrisc. did this for a PoV with Watson's conversation service recently. Perhaps he can provide some details.

[sharmsha]

Hi

Can you suggest some syntax or some sample code for integrate such requirement of chatbot.

[sharmsha]

Hi,

I tried the following client script to call the third party API   onLoad of the form, but it gives the following error.

Access to Script Include https://bot.api.ai/609835b0-450c-43d0-b73a-e236b2376829 blocked from scope: x_87414_demo_appli

function onLoad() {

    //Type appropriate comment here, and begin script below

  var ga= new GlideAjax('https://bot.api.ai/609835b0-450c-43d0-b73a-e236b2376829');

  ga.getXML(HelloWorldParse);

  function HelloWorldParse(response) {

  var answer = response.responseXML.documentElement.getAttribute("answer");

  alert(answer); }

}

Please suggest what I am doing wrong.

[Chuck Tomasi]

When using GlideAjax, you specify the name of the script include, not the path.

Ex:

var ga = new GlideAjax('MyScriptInclude');