Can I migrate KB articles using Data Source in Provider service now to Consumer Service Now?
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10-08-2024 02:41 AM
Friends,
I want to schedule a data source which runs on my provider instance daily to update my consumer instance for all the KB articles create/update/deleted.
I am new to this and would appreciate if anybody did this and have a full implementation details/ or any suggestions.
Regards,
VASS
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10-08-2024 03:14 AM
That may break a lot. There are a lot of references within the Knowledge space. Think about user criteria, versioning, knowledge bases, categories, etc. Just pushing a new article from one instance to another can break those references.
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10-08-2024 04:19 AM
Hi Mark,
Thanks for the mail. Appreciate any other best practice please
Regards,
Srinivas
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10-08-2024 04:59 AM - edited 10-08-2024 10:04 PM
@srinivasrao wrote:Friends,
I want to schedule a data source which runs on my provider instance daily to update my consumer instance for all the KB articles create/update/deleted.
I am new to this and would appreciate if anybody did this and have a full implementation details/ or any suggestions.
Regards,
VASS
Hello @srinivasrao destiny mastercard app,
To schedule a daily data source update from your provider instance to your consumer instance, you can use a cron job or a task scheduler. Ensure your script or tool handles the data transfer and updates. For detailed steps, refer to your specific platform's documentation.
Best Regards,
Michael Gardner
