Can Incident Tasks update the Incident Activity feed?

[nickortiz]

I was wonder if it is possible to get an Incident Task to update the parent Incident's activity feed? I would like to see any updates to the task comments or work notes and any changes to the task state.

Since I'm very new to ServiceNow I'm not sure if I am asking this question to the right group of if I was clear in my request, if not I'm happy to provide more detail.

[Ahmed Hmeid1 · Accepted solution]

There is no out of the box way to do this.

If you want, you could run a business rule on the incident task with every update, update the parent task.

Example, the condition could be current.work_notes.changes()

Then the code would be:

var gr = new GlideRecord('incident');

gr.addQuery('sys_id', current.parent);

gr.setLimit(1);

gr.query();

if (gr.next()) {

gr.work_notes = current.work_notes;

gr.update();

}

[nickortiz]

Thanks for the response I will be testing this in our dev environment and verify that it works for us.

[Kalaiarasan Pus]

Create a before update business rule on incident_task table.

Add this script

var updateIncident = current.incident.getRefRecord();

updateIncident.work_notes = current.work_notes;

updateIncident.update();