Can someone help me how to add RITM links in the notification email script

[NagaNandini N]

Hi All,

Can someone help me how to add RITM links in the notification email script? I have added the below code but instead of a URL link, the URL is getting printed on the mail. 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

          // Add your code here

var url = 'a href="' + gs.getProperty('instance_name')+".service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp"+'">Click here to go to RITM</a>';

template.print(url);

})(current, template, email, email_action, event);

Please find the screenshot for reference.

[Danish Bhairag2]

Hi @NagaNandini N ,

If you have your notification on RITM table itself u can use this in your notification body ${URI_REF} wherever u want to display the hyperlink for the RITM ticket. ( this will display the data in the native view)

If you want to display it on portal use below link

var link = "<a href =" + gs.getProperty('glide.servlet.uri') + "service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp>Click Here</a>";

Mark my answer as Helpful & Accepted if it helps you resolve your issue.

Thanks,

Danish 

[NagaNandini N]

Hi @Danish,

${URI_REF} - This one is taking me to the fulfiller end view. Users need to view it in the SP (service portal view). Please suggest me 

[Danish Bhairag2]

Hi @NagaNandini N ,

If you want to display it on portal use below link

var link = "<a href =" + gs.getProperty('glide.servlet.uri') + "service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp>Click Here</a>";

Mark my answer helpful & accepted if it helps you.

Thanks,

Danish

[NagaNandini N]

var link = "<a href =" + gs.getProperty('glide.servlet.uri') + "service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp>Click Here</a>";

This one is not working. I applied this in the notification email script and called in a notification nothing is displayed.