Can someone help me how to add RITM links in the notification email script

[NagaNandini N]

Hi All,

Can someone help me how to add RITM links in the notification email script? I have added the below code but instead of a URL link, the URL is getting printed on the mail. 

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

          // Add your code here

var url = 'a href="' + gs.getProperty('instance_name')+".service-now.com/sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp"+'">Click here to go to RITM</a>';

template.print(url);

})(current, template, email, email_action, event);

Please find the screenshot for reference.

[Danish Bhairag2]

@NagaNandini N 

Can u share some snips please for notification n email script

Thanks,

Danish

[NagaNandini N]

Hi @Danish,

PFA for your reference.

Regards,

Nandini N

[Danish Bhairag2]

Hi @NagaNandini N ,

Can u try this updated links plz n check, One of them should definetly work.

var link = "<a href =" + gs.getProperty('glide.servlet.uri') + "sp?sys_id="+current.sys_id+"&view=sp&id=form&table=sc_req_item>Click Here</a>";

var link = "<a href =" + gs.getProperty('glide.servlet.uri') + "sp?id=ticket&table=sc_req_item&sys_id="+current.sys_id+"&view=sp>Click Here</a>";

Mark my answer as helpful & accepted if it helps.

Thanks,

Danish

[NagaNandini N]

Hi Danish,

Both the scripts are not working 😞

Regards,

Nandini N

[Danish Bhairag2]

@NagaNandini N ,

Possible for u to share snip of 1 record by opening it in service portal. Once u open it can u share the url with me. hide the instance name rest u can share

Thanks,

Danish