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‎07-06-2022 12:43 PM
1) I start by obtaining an SC Task number that I read from the task table.
2) I use that SC Task number to obtain the corresponding RITM number from the sc_task table.
3) I use the RITM number to obtain the sys_id (? maybe this isn't the correct field) from the sc_req_item table.
4) I am wanting to obtain sc_cat_item table data that corresponds to the RITM number so that I can see all the details and fields on the RITM.....would someone please post an example of a URL that does this when all I have is an RITM number?
Thank you for any guidance you would provide.....
Solved! Go to Solution.
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‎07-07-2022 03:35 PM
Hi Everyone - Here is the solution. It took an architect in my company to know how to go after this custom field:
https://mycompany.service-now.com/api/now/table/sc_req_item?sysparm_query=number%3DRITM2365756&sysparm_display_value=true&sysparm_fields=variables.my_custom_field
The "&sysparm_fields=variables.my_custom_field" was apparently the key.
Thank you very much to everyone who helped.
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‎07-07-2022 03:35 PM
Hi Everyone - Here is the solution. It took an architect in my company to know how to go after this custom field:
https://mycompany.service-now.com/api/now/table/sc_req_item?sysparm_query=number%3DRITM2365756&sysparm_display_value=true&sysparm_fields=variables.my_custom_field
The "&sysparm_fields=variables.my_custom_field" was apparently the key.
Thank you very much to everyone who helped.