Can someone share on how the Dictionary Attribute: knowledge_custom, is being used?

[Emmanuel Jay Mu]

I have a field with the attribute knowledge_search, and I want the search criteria to search from a certain Knowledge base. 

I'm thinking to utilize the knowledge_custom dictionary attribute, but I'm unsure how to use this. I've already checked on the documentation.

[James Chun · Accepted solution]

Hey @Emmanuel Jay Mu,

Didn't find much from the documentation but I did find an OOB example where knowledge_custom was used.

Within an HR Case table, the 'short_description' field has a dictionary override with the following attributes:

no_truncate=true,knowledge_search=true,knowledge_custom=customKnowledgeSearch,ts_weight=10

The 'customKnowledgeSearch' is an OOB UI Script - {instanceURL}/sys_ui_script.do?sys_id=98d599d553221200eb7c0a1806dc343d

function customKnowledgeSearch(searchText, elementName) {
	
	var kb_url_prefix = (document.getElementById("kb_url_prefix") ? document.getElementById("kb_url_prefix").value : 'kb');
	var usev2search = elementName.getAttribute('data-legacy-renderer');
	var url;
	var kb_knowledge_base="bb0370019f22120047a2d126c42e7073";
	
    if (usev2search == 'true') {
	        url = 'kb_find.do?sysparm_search=' + encodeURIComponent(searchText);
	        url += "&sysparm_nameofstack=kbpop";
			url += "&sysparm_kb="+kb_knowledge_base;
	        url += "&sysparm_kb_search_table=sn_hr_core_case";
	        url += "&sysparm_operator=IR_AND_OR_QUERY";
			
   	} else {
	        url = kb_url_prefix+'?id=kb_search&spa=1&resources=Knowledge&query='+ encodeURIComponent(searchText);
	        url += '&sysparm_kb_search_table=sn_hr_core_case';
			url += "&sysparm_kb_knowledge_base="+kb_knowledge_base;
	}
	
	popupOpenStandard(url);
}

That should give you a good starting point, hope it helps. Cheers

[Emmanuel Jay Mu]

Thanks @James Chun, checked on this item once again.

I've tried above UI Script on a scoped application and is throwing a console error, see below:

I was shared with a KB article to address this in KB0822953, on top of the UI script an onLoad Client script should be added:

ScriptLoader.getScripts('sn_hr_core.customKnowledgeSearch.jsdbx', function() {
    customKnowledgeSearch(searchText, elementName);
});