Can't access WSDL when SSO is configured

[Greenster]

Hi team,

I'm using PDI.

When SSO is not configured, I'm able to access the WSDL via - https://dev111222.service-now.com/sys_user.do?WSDL

I'm prompted for credentials and then I can access the WSDL

However when enabling SSO, I'm no longer able to access the WSDL url.

Is this a known issue?

How can I still use SSO and WSDL? 

My SSO config:

After I enable SSO, the credentials are not being accepted.

The admin user which I'm using to authenticate, is configured for ACR.

Appreciate your input

[Greenster]

any ideas? 

[AnveshKumar M · Accepted solution]

Hello @Greenster 

When you enable SSO, you should configure authentication policy contexts. Please read more about that here https://docs.servicenow.com/bundle/xanadu-platform-security/page/integrate/authentication/concept/au... 

And, if you have enabled ACR for your admin account, the role of the account might be limited to recovery such as disabling the SSO etc. when logged in using local credentials.

Login to your PDI, and have a seperate account created with all required roles and try using that for authentication. If it still doesn't work even though the account has all required roles, you have to look at the auth context policies.

Please mark my answer helpful 👍 and accept as a solution ✅ if it helped you.

[Greenster]

Thanks.

I've created a new user with admin role, and after enabling SSO, I'm able to access the WSDL with the new user