Can't change user role to admin for my PDI

[ManarY]

Hello SN community,

I have requested a PDI to practice, the "Change User Role" is dimmed as per screenshot, I have tried to reset and wipe my instance a lot with no clue, I have also released the instance but the issue persisted.

KFYA

[Dr Atul G- LNG · Accepted solution]

Hi @ManarY 

Technically, you can change it using the role form itself. However, since this option is currently grayed out, the only available option is to release the instance and create a new one.

Could you please try clicking Refresh and check whether your instance is down or in an upgraded state? Sometimes this can be the reason.

Unfortunately, we can’t do much here because PDIs are not supported, so releasing the instance is the only option available.

[sumityadav8]

Hi @ManarY 

This is a Unique case, sad part is You can't raise a Case , as there is no PDI support available, so instead release  this instance and Request For New one.

if my response proves beneficial to you then kindly mark as helpful & Accept as Solution

Warm Regards

Sumit Yadav 

Technical Consultant

[Dr Atul G- LNG · Accepted solution]

Hi @ManarY 

Technically, you can change it using the role form itself. However, since this option is currently grayed out, the only available option is to release the instance and create a new one.

Could you please try clicking Refresh and check whether your instance is down or in an upgraded state? Sometimes this can be the reason.

Unfortunately, we can’t do much here because PDIs are not supported, so releasing the instance is the only option available.

[Dr Atul G- LNG]

Hi @ManarY 

Hope my answer helpful.

[ManarY]

It is working fine now, Thank You

Apparently it worked after a successful instance release, as it is the only time I have received an email that instance wipe and release has been completed, even previously the instance has showed online after the releases.

Also after the release I have found that SN studio has been installed automatically.