Can't create ACL for case's Resolution Code

e_wilber
Tera Guru

I am trying to add a new ACL for the OOB field Resolution Code for sn_customerservice_case but it doesn't show up as an option. Why?

 

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1 REPLY 1

Elijah Aromola
Mega Sage

What scope is this field in? If you configure the field it should show what application scope it is a part of.