Can't find task type I've created

Alessia Russo
Tera Expert

‎12-21-2022 01:32 AM

Hi everybody! I created two task type as said in the documentation of Snow (task communication management > administration> task type), but after that in my task when I add the filed task type on the form, it didn't show me the ones I've created. They show me instead the other one as case, incident, etc... Maybe I've created the task type on the wrong list? In attachment where I've created the two task type (but also for me it's strange because why communication task type lookups? And why aren't there the other task type?)

type task.png

 Thanks

0 Helpfuls
  • 454 Views
2 REPLIES 2

Community Alums
Not applicable

‎12-21-2022 02:02 AM

Hi @Alessia Russo ,

Try this Approach :

  1. From the All menu, navigate to sn_sow_interceptor_record_type_selector.list.
  2. From the Record Type Selectors list, click New.
  3. On the form, fill in the fields.
    Record Type Selector form
    Field Description
    Applies to Table that the task type applies to. Select Problem task [problem_task] or Change Task [change_task].
    Order Order of the task type in the Create problem task or Create change task dialog box.
    Application Scope of the application.
    Active Option for enabling the task type.
    Title Card title that is displayed in the Create problem task or Create change task dialog box.
    Description Card description.
    Target table Table where the record should be created when using this task type.
    Note: This field is not displayed when if the table selected in the Applies to field does not have any child tables.
    Values Default values that are populated when creating a record using this task type.

 

Refer to this Doc : https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/service-operations...

 

0 Helpfuls

Alessia Russo
Tera Expert
In response to Community Alums

‎12-21-2022 03:23 AM

task type1.jpg

I've tried  but still they didn't appear in the list

0 Helpfuls