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can we access standard change templates for particular group members.

Ramanjaneyulu C
Tera Contributor

can we access standard change templates for particular group members there is a associated group that group having multiple groups, those groups members  should access

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Ramanjaneyulu C 

 

You can do like thsi:

 

AGLearnNGrow_0-1733933245918.png

 

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

4 REPLIES 4

Ravi Chandra_K
Kilo Patron

Hello @Ramanjaneyulu C 

An ACL on std_change_record producer or before query business rule on the same table would work.

Sample Script...

 

if (gs.getUser().isMemberOf(current.getValue("assignment_group")) {

answer = true;

} else {

answer = false

;

}

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra 

Dr Atul G- LNG
Tera Patron

Hi @Ramanjaneyulu C 

 

You can do like thsi:

 

AGLearnNGrow_0-1733933245918.png

 

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Hi @Dr Atul G- LNG

 

I have tried the solution. I’ve added the "Available for Group" field to the related list, but it’s still not visible. 

Rairai31_0-1750832606384.pngRairai31_1-1750832621475.png

The goal is to make the standard change template available to specific groups. We're exploring the "Available for" option, but since multiple groups are involved, we're considering using "Available for Groups" instead. However, this option doesn’t appear as expected. Thanks

Hi @Rairai31 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778514

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************