can we add a custom choice to target field on SLA table?

[shabbir5]

Hello All,

As OOB we have only 2 choices to target field on SLA , those are Response & Resolution

can we add one more custom choice to the target field ? if added there will be any impact ?

Please provide your inputs

Regards

Shabbir Shaik

[Ankur Bawiskar]

@shabbir5 

what's the business purpose for this?

[shabbir5]

our customer have some SLA definations with name as XYZ

so they want the same XYZ in the target choice

can i add these ? Anything will effect after adding ?

Regards

Shabbir Shaik

[Ankur Bawiskar · Accepted solution]

@shabbir5 

why to copy the name again in Target?

Target simply means what type of SLA it is, is it Resolution or Response.

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