Can we ask for solutions on how to fix an incident to Now Assist?

Navaneeth1
Tera Guru

‎07-09-2024 04:07 AM

Can we ask Now Assist on how to solve an incident issue based on the data it has of previous similar incidents?

 

I'd like to know if it's possible for Now Assist to give step-by-step solutions on how to solve incidents if a similar incident has happened in the past. Can someone please tell me if this is possible?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-09-2024 04:10 AM

Hi @Navaneeth1 

 

Your similar post:

 

https://www.servicenow.com/community/developer-forum/how-to-use-ai-to-give-solutions-for-incidents-b...

 

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TP10
Tera Contributor

‎02-21-2025 05:51 AM

Hi, Are you able to implement this. Can you please some guidance if so. we're looking same to implement. 

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Navaneeth1
Tera Guru
In response to TP10

‎02-21-2025 05:57 AM

Hey @TP10,

We were planning to implement such a thing but we never got the funding to so it was scraped. Based on my research, Predictive Intelligence was a better fit to find similar incident. There could be a way to integrate it with Now Assist but I never got the time to dig into it. I know it's not much but I hope focusing on Predictive Intelligence works for you! 

Regards,
Navaneeth Sunil

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