Can we auto populate assignment groups from CMDB( Adding CI's in CMDB) in incident table

Srinivasu2
Tera Contributor

‎01-16-2024 09:56 PM

Hi Community,

 

Can we auto populate assignment groups from CMDB (while Adding CI's in CMDB) in incident table?

 

Srinivasu2_1-1705470850313.png

 

whenever we give details like category, subcategory and configuration item in incident table will auto populate respective assignment groups

 

Srinivasu2_0-1705469843856.png

 

Regards,

srinivasu

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2 REPLIES 2

Anil Lande
Kilo Patron

‎01-16-2024 10:14 PM

Hi,

Yes, we can.

Use g_form.getReference or GlideAjax in onChange Client script that will run on change of Configuration Item field.

https://www.servicenow.com/community/itsm-articles/auto-populate-of-assignment-group-in-incident-for...

https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet/ta-p/2312430

 

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Thanks
Anil Lande
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-17-2024 03:05 AM

Hii @Srinivasu2 

 

Yes, OOTB Assignment group populated based on BR

 

LearnNGrowAtul_0-1705489535382.png

 

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