What is the best practice to populate a channel field on case form?

Sid_Takali
Kilo Patron

‎01-17-2024 03:00 AM

Hi all,

I have a requirement where I need to populate a channel field based on from where it is being created, like if case is being created from Service Portal then need to set channel as Web, f case is being created from Email then need to set channel as Email. How do I achieve this?

 

Thanks

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