Can we create change requests form service catalog, if yes, please let me know the process?

[Srinivasu2]

Hi community,

Can we create change requests form service catalog, if yes, please let me know the process how to do that?

Regards,

Srinivasu

[Mark Roethof]

Hi there,

Yes that's possible: Record producer is your first goto.

Also have a look at the out-of-the-box examples for this. Record Producer, and filter on Table name = change_request.

[Srinivasu2]

Hi @Mark Roethof 

Is it possible from service catalog item not a record producer?

Regards,

Srinivasu

[Mark Roethof]

A record producer is a Catalog Item. Record Producer is extend of Catalog Item.

Though if you really want to do this from a Request and Requested Item, if that's your question, you can though you have to create a workflow accordingly, think of how to handle the Requested Item, etc.. That's all up to you to decide.

[Danish Bhairag2]

Hi @Srinivasu2 ,

Let's say if you go with catalog item, upon submission it will create REQ & RITM which u will need to handle seperately if u don't want it. Record producer will not create any of this instead it will just create a record in the table which u have mapped (map change table).

So I agree with @Mark Roethof , record producer should be your go to option.

Mark my answer helpful & accepted it helps you.

Thanks,

Danish