Can we display Variables of catalog item in RITM list view..

[Community Alums]

Hi All ,

We want to show one variable value in RITM List view for reporting use, Is it possible?

Regards,

Roopa

[sachin_namjoshi]

You can report on RITM variables.

Please follow below to report on RITM variables

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/task/t_UseVariablesInReports.html

Regards,

Sachin

[Harsh Vardhan · Accepted solution]

thats not possible. you can filer the RITM based on variable value but you can not add the column to see the variables on RITM list view.

adding another link 

https://community.servicenow.com/community?id=community_question&sys_id=2ccd4b6ddb9cdbc01dcaf3231f96... 

[matt v_]

If you absolutely need to show the variable in item list view instead of a report, you can create a new field on the RITM table, write a catalog client script for your catalog item(s) that sets the value of this new field to whatever the variable value is, then add a UI policy that hides the field unless it's this specific item (or whatever is relevant for you).

Basically, this is like using "Map to field" on a record producer, but that is not available for catalog items.  The downside is that you would then have an extra field on the RITM table that may have a limited use case.