Can we impersonate Contacts..?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2022 08:52 AM
I have contacts in ast_contact.i am not able to impersonate the contact
How to make that contact to impersonate the user...?because i need ti check the contact in csm portal
Because i need to the contact to login to csm portal......
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2022 08:58 AM
I just tested this, as long as the User ID field is populated on the contact record, you should be able to impersonate.
instanceName.service-now.com/customer_contact_list.do?sysparm_query=&sysparm_view=case
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2022 06:45 PM - edited 12-01-2022 10:44 PM
see i have checked but i am getting an Error like this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2022 06:52 PM
Can you add the User ID to the list view and populate that with a value? After doing that it worked for me
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-01-2022 07:01 PM - edited 12-01-2022 10:45 PM
Yeah its working BUt one more query is . that contact is having an Account . but the Account is not getting populated in the CSM portal in create customer case after impersonated. how to do that?
