Can we impersonate Contacts..?

[servicenow lath]

I have contacts in ast_contact.i am not able to impersonate the contact

How to make that contact to impersonate the user...?because i need ti check the contact in csm portal

Because i need to the contact to login to csm portal......

[Mike_R]

You’ll need to check your record producer configurations to see if it’s configured to auto populate 

[servicenow lath]

I am New to Servicenow Can you help me in achieving this. in Create Customer case OOB Record Producers?please

[Mike_R]

The record producer is managed here

instanceName.service-now.com/nav_to.do?uri=sc_cat_item_producer.do?sys_id=3f00041853b51010b37cddeeff7b12c0

Scroll down to the variables, and take a look at/modify the configurations

Here's a video on Record Producers, in general

https://www.youtube.com/watch?v=tjTp3tWYzrA

and some documentation to learn more

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/service-catalog-mana...

[Bert_c1]

Hi,

I don't think so, see:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/users-and-groups/co...

on the impersonation feature.  Provided that contact has a corresponding user account in the instance, you can then impersonate that user.  Others here may have a suggestion.