Can we remove Resolved tickets from Open list in the left navigation panel without using filter

[swapnil57]

I want to remove Resolved tickets from Open list in the left navigation panel without using filter, This means I dont want any active ticket which is in resolved state in the open list of the navigator without applying filter on it. Below is the screenshot attached.

[jesjuar]

Hi Swapnil,

Why don't you want to use filters? It is the best way to remove records from a list. If you want to make the filter unalterable, you can modify the module and use the following tip: Restricting Filters and Breadcrumbs - ServiceNow Wiki

It fix the query so users cannot remove it.

[Goran WitchDoc]

I can't understand why you want to do this. filters in a module seems to be the right way to go. But, if you don't want to go with filters, you can do it with query business rules I guess. But it will demand more work that a filter in a module.

//Göran

[LaurentChicoine]

You don't want to manually have to apply a filter, you don't want the filter to show up or you don't want your user to be able to modify the base filter?

If you don't want to have to apply it manually:

1. Go in the Modules configuration menu
2. Search for the module with Tittle = open, table = incident
3. Change the link type to List Filter and set your filter, Active is true, State is not resolved

If you don't want your user to modify the base filter:

1. Go in the Modules configuration menu
2. Search for the module with Tittle = open, table = incident
3. Change the link type to List of Records and in arguments put: &sysparm_fixed_query=active=true^state!=6

If you don't want the whole filter to show up, I'm not sure how you could do it as I'm unable to get a list view parameter in a business rule that would allow to hide Resolved incident.