Can we send RITM variables using Send notification action.

[Obito]

Hi all,

Can we send RITM variables using Send notification action. 

Thanks.

[Dr Atul G- LNG · Accepted solution]

Hi @Obito 

https://www.servicenow.com/community/developer-forum/using-variables-from-ritm-in-notification/m-p/2...

https://www.servicenow.com/community/itsm-forum/add-all-ritm-variables-to-a-notification-email/m-p/7...

https://www.servicenow.com/community/developer-forum/how-to-populate-one-ritm-s-variable-value-in-em...

[Dr Atul G- LNG · Accepted solution]

Hi @Obito 

https://www.servicenow.com/community/developer-forum/using-variables-from-ritm-in-notification/m-p/2...

https://www.servicenow.com/community/itsm-forum/add-all-ritm-variables-to-a-notification-email/m-p/7...

https://www.servicenow.com/community/developer-forum/how-to-populate-one-ritm-s-variable-value-in-em...

[KrishanSharma · Accepted solution]

Hi @Obito 

If you're trying to access the same fields/variables in your notification record from the selected RITM in the 'Record' input. Then, you can do that like this:



But if you want to pass any custom data from your flow to notification, then you can using a Script action where you'll be using the gs.eventQueue() method to call your notification record with required parameters.
You can find more detail on this here:

https://www.servicenow.com/community/developer-forum/gs-eventqueue/m-p/1529243