Can we send RITM variables using Send notification action.

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Obito
Tera Expert

‎09-10-2024 01:59 AM

Hi all,

Can we send RITM variables using Send notification action. 

 

Obito_0-1725958687345.png

Thanks.

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KrishanSharma
Tera Expert

‎09-10-2024 02:40 AM

Hi @Obito 

If you're trying to access the same fields/variables in your notification record from the selected RITM in the 'Record' input. Then, you can do that like this:

RITM Variables in Notification.png

But if you want to pass any custom data from your flow to notification, then you can using a Script action where you'll be using the gs.eventQueue() method to call your notification record with required parameters.
You can find more detail on this here:

https://www.servicenow.com/community/developer-forum/gs-eventqueue/m-p/1529243 

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KrishanSharma
Tera Expert

‎09-10-2024 02:40 AM

Hi @Obito 

If you're trying to access the same fields/variables in your notification record from the selected RITM in the 'Record' input. Then, you can do that like this:

RITM Variables in Notification.png

But if you want to pass any custom data from your flow to notification, then you can using a Script action where you'll be using the gs.eventQueue() method to call your notification record with required parameters.
You can find more detail on this here:

https://www.servicenow.com/community/developer-forum/gs-eventqueue/m-p/1529243