Can we trigger notification/email to another table?

[anirban300]

Hi All,

A have created a notification on "Assessment Instance" table so that when a survey is created then this notification is triggered.

So when the email is triggered, it's target is the Assessment/survey created. But I want the target as the incident/Call  number(for which the survey is created) so that the notification appears in the activity log of the incident/Call. How can it be achieved?

[Jagadeesh R1]

Hello,

      You can try creating a business rule in the "Assessment Instance" table to fire an event. Once the event is fired it will trigger the notification in the incident/call record as per your requirement. You can create business rules when an assessment is inserted you can fire an event which is created on incident table and this will trigger a notification which is defined on incident table alone. If you are having multiple tables like incident, problem etc. try to create event on task table and notification too on task table. If there are any tables that are not extended from task, you have create event and notification separately on the same table.

Trigger an event from business rule 

Thanks and Regards,

Jagadeesh

[Dan Shores]

Hi There -

Did you ever get this figured out? I am trying to do the same thing and am not understanding why the event on the assessment instance table is not triggering the notification on the catalog task table.

Thank you,

Dan