Can you have two catalog items created at different time link to the one parent request?

Moedeb
Tera Guru

As the title says what I want to do if possible, is have an initial request that is raised from a catalog item, have some work done in that, but then have a secondary catalog item that can be raised under certain circumstances that is raised and added as a new ritm under the original request ticket.

 

They would both be raised whilst the first request was still open however.

 

Is that possible? If so how would I go about it?

 

As I stated though, they would not be created at the same time, so an order guild or bundle wouldn't work.

1 ACCEPTED SOLUTION

Moedeb
Tera Guru

This has been achieved using a flow update record and delete record method.

Issues with Flow update and delete record actions

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7 REPLIES 7

AshishKM
Kilo Patron
Kilo Patron

Hi @Moedeb , 

Yes, this can be done using workflow ( or flow ).

Consider the first RITM catalog workflow to trigger second catalog item internally using card api with all field mapping with same REQ and once new RITM created with own workflow under same REQ, your achieve the purpose. 

 

-Thanks,

AshishKM


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

@AshishKM thanks for the reply and my thought was that it would be done via a flow, just had / have no idea how to link the second one to the original request. 

 

Are you able to show or explain a little more how to do the second part please? I don't really understand

replying late but, let me know if you manage to find code base request submission logic over community.

you can try with a simple 2 field catalog item and submit that request via some BR and then apply the same logic in workflow. 

 

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

@AshishKM , no I haven't been able to do this or find the solution elsewhere