Cancel request if catalog task is cancelled

[Ankita Gupte]

Hi Experts,

I have created a UI Action cancel task on catalog task form. So when "Cancel Task" UI action is clicked the associated RITM stage must be Request Cancelled, workflow must be cancelled and All associated REQ/RITM/Catalog task state must be closed incomplete. To achieve this I have written below script 

function cancelTask(){

if(confirm('Are you sure you want to cancel your Request?')) {

//Call the UI Action and skip the 'onclick' function

gsftSubmit(null, g_form.getFormElement(), 'cancel_sc_task');

}

return false;

}

//Code that runs without 'onclick'

//Ensure call to server-side function with no browser errors

if (typeof window == 'undefined')

updateTaskAndRITM();

function updateTaskAndRITM(){

current.state = 4; //value for Cancelled

current.work_notes = 'Request Cancelled';

current.comments = 'Request Cancelled';

current.update();

var reqItem = new GlideRecord('sc_req_item');

reqItem.addQuery('sys_id', current.request_item);

reqItem.query();

while(reqItem.next()) {

reqItem.setValue('stage','Request Cancelled');

reqItem.setValue('state','4');//stage is completed

reqItem.setValue('active','false');//stage is completed

reqItem.current.setWorkflow(false);//to disable all the notifications

reqItem.update();

new UIActionUtils().approvalsNoLongerRequired(current.sys_id);

}

var sctask = new GlideRecord('sc_task');

sctask.addQuery('request_item', 'current.sys_id');

sctask.query();

while(sctask.next()) {

    sctask.state = 4;

    sctask.worknotes = 'Request Cancelled';

}

var req = newGlideRecord('sc_request');

req.addQuery('request_item', 'current.sys_id');

req.query();

while(req.next()) {

    req.state = 4;

    req.worknotes = 'Request Cancelled';

}

}

The problem here is The RITM workflow is getting completed due to which REQ is updated as close complete instead of close incomplete.

Please advice how can I cancel the RITM workflow and update REQ state as close incomplete.

[Arya123]

Hi Ankita,

Oh really I am also confused why  it  notworking  for you. It showing fine for me" close_incomplete".

my suggestion is check one more time the field name and the backend value for the REQ form state field.

Thanks

Radhika

[Ankita Gupte]

Hi Radhika,

Request state value is close incomplete only, but still not working for me

[Krushna R Birla]

Hi @Ankita Gupte 

Can you try below code,

function cancelTask() {
    g_form.setValue('state', 4);
    gsftSubmit(null, g_form.getFormElement(), 'cancel_sc_task');
}

if (typeof window == 'undefined')
    updateTask();

function updateTask() {
    current.state = 4;
    current.work_notes = 'Task Cancelled';
    current.update();

    // Close all catalog tasks associated with the RITM
    var task = new GlideRecord('sc_task');
    task.addQuery('request_item', current.request_item);
    task.query();
    while (task.next()) {
        task.state = 4; // 4 is the state for 'Closed Incomplete'
        task.update();
    }

    var ritm = new GlideRecord('sc_req_item');
    if (ritm.get(current.request_item)) {
        ritm.stage = 'Request Cancelled';
        ritm.state = 4; // 4 is the state for 'Closed Incomplete'
        ritm.update();
    }

    // Cancel the workflow associated with the RITM
    var wf = new Workflow();
    wf.cancel(current.request_item);

    // Close the associated REQ
    var req = new GlideRecord('sc_request');
    if (req.get(ritm.request)) {
        req.request_state = 'closed_incomplete';
        req.update();
    }

    // Redirect to the current record
    action.setRedirectURL(current);
};

This will definitely helps you to resolved your issue. Let me know in case you need to understand the flow or you can DM on LinkedIn.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla