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06-26-2014 04:35 AM
Hi SNC,
Recently I am struggling with the following case - I try to add users to the Watch list (in incident or change), I select the users I want to add, I click 'Update' and after the screen refreshes these users are not in the Watch list. They simply dissapear, as if the update did not work.
At the same time, my Work Notes list works fine, I don't have this issue there. If anyone has an idea for troubleshooting, please go ahead:)
Solved! Go to Solution.

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06-26-2014 05:18 AM
Yes as said there should be some logic in the business rule which is preventing to save the data in the field.
Thanks,
Pradeep Sharma
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06-26-2014 06:02 AM
I managed to solve it, it was a business rule which was replacing the watch list members with basically nothing.
Thanks for the useful navigation tips:)!

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06-26-2014 06:05 AM
I am glad it worked for you
Would you mind marking my answer as correct
Thanks,
Pradeep Sharma
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06-26-2014 06:08 AM
Sure thing, it did help me find the issue. Cheers!