Cannot add users to Watch list

mitzaka
Mega Guru

Hi SNC,

 

Recently I am struggling with the following case - I try to add users to the Watch list (in incident or change), I select the users I want to add, I click 'Update' and after the screen refreshes these users are not in the Watch list. They simply dissapear, as if the update did not work.

 

At the same time, my Work Notes list works fine, I don't have this issue there. If anyone has an idea for troubleshooting, please go ahead:)

1 ACCEPTED SOLUTION

Yes as said there should be some logic in the business rule which is preventing to save the data in the field.



Thanks,


Pradeep Sharma


View solution in original post

7 REPLIES 7

I managed to solve it, it was a business rule which was replacing the watch list members with basically nothing.


Thanks for the useful navigation tips:)!


I am glad it worked for you


Would you mind marking my answer as correct



Thanks,


Pradeep Sharma


Sure thing, it did help me find the issue. Cheers!