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Cannot Find Additional Comments field

kartikey
Tera Contributor

HI everyone,

i'm using flow designer, but i cannot find the field additional comments on the 'wait for condition' , does anyone know why is that?

kartikey_0-1712735504571.png

my use case is to check if the additional comments changes on the HR case form, and update the form further.

 

regards,
Kartikey

1 REPLY 1

Astik Thombare
Tera Sage
Tera Sage

Hi @kartikey ,

 

Additional comments and Work Notes are journal fields and are not stored in the actual table where they are visible but are present in the 'sys_audit' table. So, basically you have to look up record/records by putting a condition like Table Name is 'sn_hr_core_case' Field name is 'comments' Document Id is Triggered Record sys_id . Please refer to the below images for a detailed understanding of the above points.

 

AstikThombare4_1-1712739066840.png

 

 

AstikThombare4_0-1712739005978.png

 

AstikThombare4_2-1712739123564.png

 

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

 

Thanks,

Astik