cannot link changes to changes

[El Cuchi]

hi All,

i trust this msg finds you well.

situation

within the change requested form there is a related list change request. we use this related list, for example, when creating a change for prod environment this related list is used to link it to the implementation change request for UAT environment (which should be closed). When linking both records the change ticket in the related list ends up having the number of the prod change in the parent field.

Issue

i cannot link a closed change record in the related list any more. I can only link a change in new state.

would you know why?

regards

[claires74644296]

Have you tried adding the 'parent' field to the change request form, and seeing if you can populate it directly? That might give you more info for troubleshooting. Sounds as though an ACL/BR/client script has been added in/amended which is giving you the issue.

[El Cuchi]

your suggestion seems to work as a workaround.

[claires74644296]

Okay so you can still add it directly? When did the issue start happening? It might be related to the query-range ACL update done by ServiceNow last week

[El Cuchi]

actually did not work. another person created an ACL for the parent field before i added it to the form. So, the ACL is the potentially permanent solution until we find the root cause.

thank you so much for your time and help.

[tiagomacul]

change_request

does not exists by default

this is part of >> Related list

then we can look for table

>> System Definition > Tables

Search by change_request

Filter by Reference and change request

IF exists some field

Check reference specification

for example the parent field about was Mentioned by @Ankur Bawiskar 

There are another way to configure and you can try it

>> System Definition > Relationship

 Search by