Hello!
We have an approval email that goes out when a field on the HRIT Operations table is selected. The approval email includes the attachments that were added to the Case record. However, when the user receives the email and tries to open the attachments the attachment opens to a blank page. Example if the attachment is a word document, word opens but shows a blank page and not the content of the file.
When you open the attachment from the case record it opens correctly just not when its open from the approval email.
I created a before/insert business rule on the sysapproval_approver table to copy the attachments from the case record to the approval record and used this code:
GlideSysAttachment.copy('sn_hr_core_case_operations', current.sysapproval.sys_id, 'sysapproval_approver', current.sys_id);
This works because like I said before the email does include the attachments but the issue is that they dont open correctly.
