Cant find OOTB dashboard showing the KPI details on SLAs

[Suggy]

Surprised to see that there is no OOTB dashboard showing the KPI details on SLAs. 

Am I missing any plugin or ServiceNow doesnt provide it OOTB?

[Dr Atul G- LNG]

Hi @Suggy 

https://www.servicenow.com/docs/r/it-service-management/service-level-management/slm-pa-dashboard.ht...

Note: 

The Service Level Management PA dashboard is deprecated. SLA KPIs are available in the individual dashboards for each workflow, such as Incident management dashboard or Change Management dashboard. For more information on Platform Analytics Solutions containing preconfigured dashboards, see ITSM dashboards.

Install: com.snc.pa.sla.overview

This dashboard has the following requirements:

• An entitlement to use Performance Analytics with Service Level Management.
• The Service Level Management PA Dashboard (com.snc.pa.sla.overview) plugin, which contains this dashboard.
• The SLA Breakdowns plugin (com.snc.sla.breakdowns) plugin, because some of the reports are generated from the breakdown data.

[Suggy]

Hi Atul,

Yes I have seen that. So it means we dont have anything OOTB? Its a core basic thing which i expected it to be available OOTB.

[Dr Atul G- LNG]

Correct. It has been moved to a specific plugin, and you need to activate that plugin to access it. I did the same for my client, buddy. @Suggy 

[Suggy]

Hi @Dr Atul G- LNG  please tell me the plugin name