Developer

Custom report

Hi Team, I would like to create a custom report where users can select a From Date and To Date to view the data for the chosen period. I do not want to use the OOTB (Out-of-the-Box) reports. Instead, I am looking for a custom reporting solution. Coul...

Question

Resolved! Getting 401 error when ITIL User tries to ebond Incident

Dear Team, I am calling REST API using script include and when submitting Incident with admin role ebonding to partner Servicenow is working fine and returning 200 status code, but when ITIL user is submitting Incident ebonding is not happening and g...

Question

Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"

Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...

Question

Wake PDI Instance Issue

Instance: dev224276Release: AustraliaIssue: Instance stuck in Hibernating state for more than 4 hours.Wake Instance button does not start the instance.Actions menu does not provide Reclaim Instance.Tried browser cache clear, incognito mode, direct UR...

Question

Self Introduction

Hello all,My name is Folakemi Fatade - you can call me FF.I'm new to the ServiceNow community and to the Tech world. I am navigating my way through but eager to explore and learn new things.I have spent a couple of decades in the aviation, Travels an...

Question

Business Rule to Set REQ State to closed Complete or Closed Incomplete as a Roll up from SC Task

I need help in getting a business rule to work. As follows It fires off the stask and rolls up to the RITM and REQ, and it also populates the duration and closed date/time fields fields. So far i have gotten it to the point of closing the RITMS b...

Question

remove option only in choice field based on logged in user

Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where

Question

Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could n...

Question

Resolved! How do I cancel an incident after a Request has been created from it?

In our instance, we only have technicians creating Requests (users can create Incidents). We will create Requests from Incidents. I have tried creating a Business Rule to cancel the Incident after the Request has been made and I'm running into a coup...

Question

Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

Question

To populate value from LookUpSelect Box variable from MRVS to single line text variable outside MRVS

Hi Team,I have a LookUp Select Box variable named 'Plant' in PackSize MultiRow Variable set(MRVS). Have a Single Line Text variable named 'PlantOutside' in Outside MRVS. When user select a value for Plant from PackSize MultiRow Variable set, i want t...

Question

Create Scripted REST API

HI All, I have a requirement to create a Scripted REST api to generate a JSON response from ServiceNow by combining cmdb_ci_service_auto and service_offering and business application table and I need to pick 3-4 fields from each table and send throug...

Question

snc_external and sn_walkup.walkup_login and ability to query users

HI everyone, Either I'm getting crazy or someone did a mess in how this Walk-Up Experience should work.We were using Walk-Up Experience without any issue so far. However, we got the request to install the Explicit Roles plugins, which added the role ...

Question

Regading postman and servinow authentication

Hi Everyone,I have been working with the REST API Explorer and wanted to test a simple GET request using Postman.In Postman, I enabled Basic Authentication and provided my instance username and password. However, I keep receiving the error message: "...

Question

Best Practice for Restricting Sensitive Data in ServiceNow Catalog Requests and Incidents

Hi Community,I am looking for best practices for handling sensitive information (PII/confidential data) within ServiceNow Catalog Requests and Incident Management.We have a requirement where only specific support groups should be able to view certain...

Question