case sensitivity in inbound action.

[Ramkumar Thanga]

Hi All,    

I've discovered that our inbound email address is case sensitive otherwise SNow ignores it. We have a number of Business Units using SNow all with different inbound email addresses for their respective areas. This makes it impractical to cater for different variations of Upper/Lower case combinations.

Please suggest, if there is any keyword to be added in inbound action condition to ignore case sensitivity.

Here we had a inbound action condition as email.to.indexOf(Abc.Def@xyz.com)>-1.

For this we receive email from Abc.Def@xyz.com, While checking the recepient column of email logs if the recipient isn "Abc.Def@xyz.com"

the inbound action gets processed. And if the recipient column is filled with "abc.def@xyz.com".

Here the inbound actions gets failed, but the email is from the same recpient. So please suggest how to ignore case sensitivity.

[Ramkumar Thanga]

Thank you so much David

[Dubz]

You're welcome, please mark my answer correct if this has fixed your issue

[Vishal Khandve]

Hi Ram,

You can see your inbuilt Inbound action, so you get the concept.

thanks,

vishu