Forum Posts
transfer case
Hi Team,Can anyone help me on urgent basis.for admins transfer type methods are visible. But not for agents. What could be the issue.it is showing as blank.
Resolved! Error when creating an incident from case on workspace: Illegal access to outbound HTTP
Hi, I have a custom workspace UI action that creates an incident from a case (it opens an unsaved incident record with some prepopulated fields. UI action script: // Create a new incident record var newRecord = new GlideRecord("incident"); newRecord...
ITSM
how to update a reference field of a target table if short description of target table contains a number of source table using transform map.if anyone knows please let me know quickly
Copy the few fields from Problem record to Problem Task
Hi, I have requirement to copy the few fields from Problem (under Analysis information tab) record to Problem Task(under Analysis information tab). whenever the problem task is created the data will be copy to the problem task. I tried below BR but i...
Resolved! Documentation for sn-record-picker and sn-choice-list
Looking for official documentation on sn-record-picker and sn-choice-list or where I can review the directive in the platform. There was a question posted two years ago asking the same thing with a reference to a github repo that is now empty.
HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url
The proper response is sent from ServiceNow but on output received on One automation Automation HTTPSConnectionPool(host='instance.service-now.com', port=443):Max retries exceeded with url.Just wanted to understand this issue is from which end from ...
What is the difference between variable set and multi row variable set?
Difference between those two?
Resolved! Predefined filters in Agent Workspace
I am not able to find from where we are setting Predfined filters that we can use in Agent workspace. See below existing filter, I need to create new but have no idea where can I do it.
My repeat interval in my trigger condition is 0 but it still won't send the survey to the same user
I want my Incident Satisfaction Survey to send every time a user resolves an incident. That means even if the same affected user had 2 incidents put in right after the other, and resolved right after the other, I would want 2 surveys to generate. The...
Translate Sort on esc
Hello Guys, I am lost, i cant find the way to translate and order Sort on esc. For example rom screenshot "Most relevant"I checked all 3 tables (sys_translated,sys_translated_text,sys_ui_message) but they look okay, translation should look good but p...
show all the groups that user is member of
Hello, I have a catalog item with a field where user can select a group he belongs to. In the ESC it shows me the 'created' value but I would prefer the name. How this can be fixed?
How to insert Data via script for Transform maps
Hi Experts,We are loading data for VMware machines in our cmdb_ci_vmware_instance table, however there are two fields which are not directly present in this table i.e operating system and OS Version (they are present in Windows Server table. In form ...
Resolved! Restricted Caller Access keeps invalidating
Our team cloned the OOTB HRK Banner widget into our custom scope and is currently making edits. When we tried to view in our test page, we encountered an error message saying: Execute operation on script include 'hr_PortalContent' from scope 'Custo...
Unable to get email digest
Hi, I have a requirement where the ask is that the emails form a particular table should be summarized in one email. I went through email digest, and was trying to figure out how it works, I gave an interval of an hour and also enabled , email dig...
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