Hi All , when customers are adding additional on incident , the comments are getting duplicated , suppose if i add 'shabbir' in additional comments , its updating 2 times How to solve this ? Thank you,Shabbir Shaik
We need to integrate Microsoft 365 distribution list (DL) with ServiceNow user table so could you please help me to get the solution
Hello Everyone,This is regarding one of my requirement I want to use one of the variable value which is in one of the function in script include. I want to use this variable value in another function which is in the same script include. How to call ...
I have a UI action (test). I want a functionality , when ever I click on this UI action there should be a option (a,b,c) to select and recipient and later on upon the selection an email should be send to the a,b,c team . How should I Achieve this fun...
Hello every one,I have facing one issue. in incident form i am just entering the assigned to field when the assignment group is empty, the user name not appearing in assigned to field value but it's visible in the list view, i was checking the client...
Hi Community,I’m working on a process where Legal Full-fillers should receive a notification when a Legal Request is reopened by the Legal User. This will help them review and provide a more suitable response.Requirement:As a Legal Full-filler, I nee...
We have an active Data source which is using RTE and IH-ETL.When I go to IntegrationHub ETL homepage (https://xxxxxx.service-now.com/$cmdb_integration_studio.do), I see the data source listed there but its not activated as seen in below image but th...
Hello, I need help. I would appreciate any help you can give me. I am trying have sysid readable format in a HTML email. ThanksScript:(function execute(inputs, outputs) { // Default output value outputs.display_values = 'No values selected'; ...
Hi Team, We have a requirement to show the details tab as the first tab when we open the incident record in Service operation workspace. As of now or OOTB it is overview tab. Is this possible? if yes, how.
Hi, Is there any way to get field/column label on client side script ?I tried following 2 ways but no luck.1. var a = g_form.getLabel('business_group'); 2. var a = g_form.getLabel('cmdb_ci_business_app.business_group'); //table.backend_nameCan we ac...
ver. Vancouver, CSMI've run into a new puzzle. I would like to remove an option from a choice list on a list view. On a form, it's as simple as g_form.removeOption('fieldname', option value); Not so on a list. There doesn't appear to be a correspondi...
I would like to remove the "Tours" link from the Service Portal header: but I do not want to disable Tours themselves, I just don't want it in the menu (so I cannot set `com.snc.guided_tours.sp.enable` to `false` as suggested elsewhere). Any and all ...
Mobile Access to IP-Restricted Instances At times, customers face a challenge where they have IP restrictions on their ServiceNow instance, but they also want their employees to be able to access it through their personal devices for approving requ...
Dear community members;I'm trying to build Flow/Subflow and I'm a bit confused about the 'Type' parameter;When I refer to the product documentation, there's no description about 'Record', 'Records' and so on.Could someone please explain to me what do...
I would like to add a refresh/back button to the published reports display page sys_report_display. Users are getting frustrated that there is no "intuitive" way to go back after you drill into the report.