IRM- Reference field added in the platform 'Workspace' view should be available on the 'assessmentI have added a reference field 2nd line partner involded in the platform 'Workspace' view Same is not visible on the workspace view as below, please hel...
I have a flow I'm trying to test and It doesn't appear to be working:What I have done:I added a field to the sys_user table called Timer1 (to mimic a day timer which is hard to test for)I setup a Catalog Item to get as variables the user as a referen...
Hi All,I am very new to Performance Analytics. I have a requirement to report on Incidents updated on daily basis - should have Incidents updated daily with Incident Task, without Incident Task and Total Incidents updated.Please let me know the best ...
Hi All, I created a on change catalog client script as below:function onChange(control, oldValue, newValue, isLoading) { if (newValue == '') { g_form.setDisplay('dp_internal_or_external', false); g_form.setMandatory('dp_internal_o...
Hi Team does anyone know how to implement this? For RITM in portal OOB it works like this in My TasksBur for Direct Material Requests for Approvers it displays like this Do we know how to implement in Direct materials request to mimic the functionali...
I'm currently working in Advanced Dashboards and want to be able to click data visualizations so that they open up a simple list. I've added the simple list page into Advance Dashboards, added all the parameters, and configured the routeConfigId for ...
Hi , Is it possible to know which catalog item has a requested item raised 6 months ago without a script. I would like to use the filters to know this. Ex:Catalog item 1:Software requestLast request item raised is 2 days back Catalog item 2:Hardware ...
We have a Chicago based service desk. They take global requests. Often the customer says I need this by 5 PM Hong Kong time. The issue is that the Chicago based person must calculate the Honk Kong 5 pm time to the equal time in the Central time zone ...
I am using a custom field that points to the cmdb_ci_business_service table and on the condition that my incident closes and the Business Field(my custom field name) is Test Capability it will trigger the survey, for some reason im starting to realiz...
Hi, Knowledge articles when searched with number in the esc portal are opening in the backend form view (that is id=form)whereas the expected behavior is different.It is working fine and was opening as frontend view when searched with the short descr...
Hi , Planning Console (inside the Project) -> Status report-> Resource (Allocated vs. Actual) Actaul value are showing zero , after approving time cardsPlease find attached
Hi Team , Currently, when we open Dashboards from the navigation, it shows tabs like "Owned by Me," "All," and "Recent."I want to add one more custom tab (e.g., "Team Dashboards") to this list. Is there an out-of-the-box way to do this, or do I need ...
We would like to sort tickets by the date our team was assigned as opposed to the date a particular ticket was opened. Is this possible?
Hello team. We have a requirement to create two reports. 1. Highest to lowest used HR services as per HR case creation. I was able to create HR services with Highest cases to lowest but not sure how to create it the opposite way. 2. Lowest to Highes...
Hi All, The Approver(ITIL) is able to update the state field in record for sysapproval_approver table.The approver is changing the state from Rejected to approve and after approve to rejected and to requested also.In order to avoid this we have to re...