What's the best method for retrieving the original recipient list from a forwarded email. Scenario:1. Original email with multiple recipients in "To" and "Cc" is forwarded to SN. The result, only the SN email address is stored in email.to 2. The orig...
Hi, I’m currently testing the "Convert Normal to Emergency type" function in the Automated Test Framework. The test requires the state to be set to "Authorize". In order to achieve this state, the Risk Assessment form needs to be completed first. Un...
I am new to ServiceNow and wanted to switch to serviceNow Development domain. Which all certification is important.Please guide
Hi experts I just wanted to satisfy my curiosity by asking if there is a specific reason why the "Set field values" field is shown in an "after" business rule?From what I understand, it is generally considered best practice to update the current reco...
Any thoughts on where Authority to Operate (ATO) data belongs in a CMDB (if at all)?We have 'legacy'/source ATO data that we need to store in the CMDB.My initial thought is the Config Item (cmdb_ci) or Software (cmdb_ci_skpg) table, in the Approval G...
Hi,Currently I'm implementing the AWA for HRSD and some users reported that they are getting the below error. I have referred the community but I couldn't understand the exact issue. Can anyone please tell me what is going wrong here? I checked whet...
Hi Team, I am trying to use scripted rest API POST method to attach attachment to incident record. Below is my script that I am using.(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {var requestBody = request.body.dataStri...
Hi, When I click on the chart(Dashboards created with reports), I want it to be opened with a new tab, not the current screen. For now, clicking the chart changes the current screen and I need to click the Back button to return to the chart. Is ther...
what is the difference between UI action and submit in Service now ATF Can anyone help me on this.
Hello All, Out-of-the-box catalog items are showing up in the AI Search for ServiceNow portal. Could anyone help me with what is causing them to show up and take steps to fix it? Thanks in Advance,Ram
Hi,I'm working on ESC portal and got the below requirement.1. To remove the red dot on Tours menu item2. Exchange the positions of User profile and Tours menu in the portal Can anyone help in achieving this? Thanks in advance,Sharan
Howdy Community,If Workflow was used in a process, we can see when an action is triggered & completed.In Flow designer we can review flow triggers but do not seem to have the same visibility into flow actions as we do in workflow. I am trying to figu...
Hi, I have cloned the News Feed widget and added it to to News Article Content Type in order to be able to target it when publishing news articles. However, the news articles doesn't actually appear on my page after being published. They appear just ...
Hi, I am using POST method for Buy Item: https://xxxx.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and testing via postman. Below is the json I am passing via postman: { "quantity": "1", "variables": { "Variabl...
Hello Everyone, I have a curious question with regards to "Last run" field in Report Statistics table. Does anyone know how it was being populated? Is it once a report has been opened/viewed or is it when it run even from a dashboard or is it when ru...
