Hi all, A user has reported problems when trying to select a text for copy and pasting on SNOW instance while using Azure Virtual Desktop. The situation is as follows:The user is using Edge browser version 121.0.2277.4 on his Azure Virtual Desktop.Wh...
Hi,I want to create a subflow with some conditions which are mentioned below. In the catalog item "Requested For" user having "Manager", it will trigger the approval to that manager. If that user doesn't have the "Manager", it will trigger the approv...
Is there a way to create an docx attachment using GlideSysAttachment? Or any other way at all? I need to create this file with custom content based on user selection on the record and then sent it to OneDrive, everything else is working but create th...
Hi I am creating a flow which is triggered when a catalog item is requested. This is a simplified version of what I am trying to achieve:Request is looked > flow is triggered Flow looks at team name variable Takes the team name data and finds releva...
Interacting with Nested Shadow DOM in ServiceNow WorkspaceDescription: This article explains how to work with nested shadow DOM elements in ServiceNow Workspace. Since elements inside a shadow DOM are encapsulated and cannot be accessed directly wit...
Hello allI'm in a serious situation which is impacting the patient care I have created a notification on sc_req_item tablethis is for approval of the requestsit contains the approve and reject button through the script which makes the mail as I appro...
Hi Everyone,I am facing some problems in my end in Service Catalog. I have attached one workflow in catalog item and when I click on Order Now it displays an error as "Order Empty". It should redirect to the page displaying Req Number as well as RITM...
Hello, i am configuring field style on a referenced field but it doesn't work. It sames like field styles are not working on referenced fields. Can you give me some solutions to make it work on referenced field.Thank you.
I have a requirement of catalog itemfollowing is to be implemented1st step is create catalog task---->if catalog task is closed complete--->step2if task incomplete/skipped-----> close req/RITM2nd step is approval-----> if approved----> step3 catalog ...
I want to create record only when approved otherwise should not ? is there any way we can achieve this?
Anyone know if there is a way to test the current set value for autoSysFields on a GlideRecord? I want to debug an issue where a lot of BRs are running and somewhere autoSysFields is being set to false. I would like to do something similar to current...
Hello, everyone.The script should check if the string contains any of the tags. However, the script below returns "not found" even when the tag is contained in the string. var excludedtags ='[URGENT],[JUNK],[DUPLICATE],[IGNORE]'; var subject: 'HELP N...
Greetings, There is a requirement where a table is added as an embedded list in another table. I need 2/4 columns on a embedded list mandatory. They are already set as mandatory in their parent table.The issue is when I select a value for the 1st fie...
Hi All, I want to create a report on Company table that will fetch manager's record and also people's records who are reporting to the manager. For example,1. 'Mr.A' is a Business owner of a record 'Apple' in the company table2. 'Ms.B is a business o...
Hello All, We have a requirement to update the RITM worknotes or comments if requester withdraw the request. Our plan is to use same flow designer to implement this logic but currently we observed its cancelling the associated RITM flow .Any ...
