Hello all,I created a Flow designer (below) to create a new custom record. This works okay.The challange is getting the generated RITM number to always appear in a newly created record.I have created a new field called "SNOW Ref" referencing the "sc_...
Hello Team, One of the user has opened one incident on Feb, 2024. However when he is checking now it is not showing. Even we have searched that incident but not able to find it out. He has shared the incident number as well. Kindly help me how to tra...
Hi Team,I am doing transformation of data for one of our monitoring tools which is creating incidents in servicenow.I need to use data stored in staging table to calculate Configuration item and assignment group of Incident. We have field called "Tag...
Hi All, I am working on Import set API Rest Integration (Using Transform Map)My ABC (ServiceNow) Instance will receive an attachment file from a third party (ServiceNow) in base64 format and that file needs to be attached to the incident record after...
We currently leverage the event management integration; however, would like to know if we can do more with this relationship. Can SNOW pull inventory and relationship data from Zabbix into CMDB? If so, where is this documentation?
Hello all, I am simply attempting to add an error message with an onLoad Client Script. This is functioning as intended (unless there is a way to make this a banner in the workspace view instead) and I've added 'g_form.clearMessages()' prior to my er...
I wrote a business rule to Close Complete my REQ when all the RITMs in my REQ are closed complete. It works perfectly fine when I have more than one RITM in one REQ. But when I only add one RITM to one REQ, the REQ is already in Closed Complete state...
Hi,I have a requirement of OneDrive Integration with ServiceNow.I have followed https://docs.servicenow.com/bundle/xanadu-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-msonedrive.html#setup-msonedriveand setup is compl...
We have a requirement where we send emails to a lot of users. This also includes groups. Because we're sending to a lot of users/groups at a time, the emails are sent in chunks of 100. The problem is, the groups are mixed in with these batches. So if...
In the "sn_customerservice_case" table, the Case record features a Related List for Child Cases. The goal is to ensure that when users click the "New" button on the Child Cases related list, the following fields from the Parent Case will be copied ov...
Hi All , Need some help , i need to create ACL List edit to restrict list view of "cab agenda items" .We have OOB related list called"cab agenda items" so when the user click on "Open in new window" in the related list and the record opens in a ne...
Hi I am trying to stop form submission in onsubmit client script . I am using GlideAjax .If I can't use getXMLWait() as it doesn't work in Portal.I cant use g_scratchpad as it doesn't work in Native UI.If I take a variable and make it true/false base...
I am trying to stop submission of a form if there are no recs in the related list. i have an on submit client script with ajax call. the ajax call returns the correct value, but the submission is not halted. the form closes and we go back to the list...
I have a UI Action that redirects to a Catalog Item and passes a variable (with the help of a Catalog Client Script)This works fine.How can I get this UI Action to open the Catalog Item in a New Window?Currently, it opens the Catalog Item in the same...
When knowledge article links are sent to users during Teams chat sessions via the Conversational integration with Teams app, the link opens up the knowledge article in the out of the box service portal 'SP'.How can I update this to be opened in a dif...
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