Hi folks,Few articles are not available to attach in Incident.the article is in published state, user has all the access to article, user is able to search that record in KB homepage but same article is not available if the user is searching in incid...
Hi all, We have just installed subscription management V2, but getting this issue when trying to address issues: I'm admin in our instance. I seem to recall that I saw a post about this some time back but can't find it - any one of you who know wh...
I need a report that is automatically generated and emailed to stakeholders every week.
Hello everyone. In an On-Call Scheduling, "Catch All" will be triggered when the roasters members didn't give acknowledgment to the remainder and if it's "Notify All", it will send the remainder to every member in the roaster in the escalation setup ...
Hi guys , here I am trying to display a message " please look into it urgently as its issue related to VIP user when caller is VIP " and priority is one on submit but its not going inside the loop to check can you please help you figure out if I am...
Hey guys. I'm trying to figure out how to change behavior of this Action in Agent Workspace for HR Case Management. OOTB this action generates and pastes the URL of the given article into Worksnotes. But URL is opening as another tab in the Works...
Hi Everyone - hopefully this is a quick one and I am already pretty confident in my understanding, but want to ensure I am not starting our ATF journey with a bad habit. We are just starting to use ATF and what we do here will inform what other devel...
Hi All, I downloaded mid server file ( XANADU) When i tried to open and install the file getting below error. Can someone please help how to fix this issue Thank you,Shabbir Shaik
i thought I had heard that ATFs should be developed in the global scope but I can’t find any documentation. I do see that our company has created some in a scope. I ask because delegated developers can’t create a new global update set and therefor ca...
How to display latest comment of each task in playbook screen
Hey guys, I have a problem with Email Composer on Agent Workspace for HR Case Management. We were using Email Composer on Classic UI without any problems for some time and just recently we moved some of ours COE's to Workspace where we discovered wei...
I’ve been using Jenkins for automation but am considering switching to a different tool. Has anyone here tried alternatives like Azure DevOps or CircleCI? I’d love to hear about your experiences and any recommendations?
Playbooks and Tasks should be automatically refreshed whenever updates are made and saved
How to do run as admin activity in Flow Designer.I have a requirement to convert the run as admin script activity of workflow editor to flow designer.
Hi All, I have installed the MID Server on my local machine 192.168.89.156/23and set up an API call using the MID serverHowever, when I test the API call, it returns the error: 'No response for ECC message request with sysid=xxx after waiting for 30 ...
