Greetings, All ServiceNow list and form views include the name of their associated database table in the upper left-hand corner (shown in image). I was wondering if there's a way to change this title to something custom. We have some tables that are ...
Hi,I have a single line text "user email". I want to trigger an approval to the user's manager mentioned in the "user email" field through flow.how can I achieve this? Thanks in advance.
Hi All, How to get RITM variables display value using REST API with out using scripted REST API. Can someone help on this. Thanks, Rajashekhar Mushke
I am able to display the 'EDIT' button on the native UI through List Control to manually add approval to the RITM. However, this button does not appear in the Service Operations Workspace (SOW). I followed some available articles and created declara...
Hi all,I am writing a business rule where i have to fetch the word document data from the sys attachment table. The script is written in JS so i want a way to fetch the data from the word document using Java script (Glide record is not working). If y...
Hi Experts, I am trying to sent previous approval comment to the next approver in RITM approval notification and has written below email notification script and calling it in approval notification using ${email_script:email_script_name} (function run...
In the Portal view for a request, there's a View Response pop-up dialog which when clicked shows all the Values- Fetched directly from Record Producer level( basically the question & the answers for it). I want to convert this Pop-up variables into ...
Hey, I am stuck on this task: ABC Corp would like to restrict access to knowledge articles based on products owned by the customers.As George Warren, a Boxeo employee who has purchased an ACME KX Series KX5000 router, logs in through the self servic...
I am working on usecase when email is sent with an attachment, case has to be created with attachment. When case is created automatically document task has to be created and extract values and populate it in custom fields of case form. But whenever ...
Is there a way we can increase the duration of field hints (tooltips) being displayed? Currently the duration is only 10 seconds, which is not enough time to read a longer text. Thanks, Arpan
I am currently practicing working on scopped applications. I need a date field to be populated based on the logged in user. But in my application there is a default setting that timezone is same for all which is US/Central. Now, I want to change the ...
Hello ServiceNow community, My company is facing an issue in ServiceNow due to the current SMTP setup and I wanted to ask for your opinion. Our setup: We have multiple domains that we want to use from Service Now. We have managed to create an applic...
Hi Everyone, I am doing a course named Customer Service Management (CSM) Simulator (Course) , In this course they have given some requirements which are quite confusing Below are the requirements:As a ServiceNow CSM System Admin, you have been asked...
I have an action that returns the list of records that a user is assigned to and are active=true. What I'm trying to figure out is how to return the list of items without the [ ] around the object.Currently this is an example of what I'm getting:["I...
Hi Everyone, we are facing the below issue related to translated notification in sys_choice list we have created 2 records for category field in incident table in different language: For example for category we have 2 label, Category in English(en) a...
