Catalog Builder - Estimated Time to Deliver

dev_K
Tera Contributor

‎08-08-2024 06:54 AM

Hi All,

 

I created my catalog item but i am wondering what Estimated Time to Deliver field is used for?  

does it have sth to do with SLAs?

 

 

dev_K_0-1723125142607.png

 

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Vrushali Kolte
Mega Sage

‎08-08-2024 07:23 AM

Hello @dev_K ,

 

The field "estimated time to deliver" in fulfillment of catalog builder typically indicates the amount of time required to complete the fulfillment process for a catalog item. It indicates the time it takes for the catalog item to go through all necessary fulfillment steps, from when a request is submitted to when the service or product is delivered to the end-user.

 

If my answer solves your issue, please mark it as Accepted ✔️& Helpful👍!

 

 

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davida1
Giga Expert

3 weeks ago

We treat it as a rough estimate of how long it will take to receive the good/service.

 

My question is, HOW do we set the value? I don't see any way in Catalog Builder.

 

David A

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jcmings
ServiceNow Employee
In response to davida1

3 weeks ago

@davida1 If you go to Service Catalog > Maintain Items, you can pull in the column "Delivery time" in the list view and modify there. I also found KB0552815 which might be worth a quick read!

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