Catalog Builder - I can Edit a Catalog Item but i Cant Publish

[Bruno Moreira1]

If I try to edit and publish an item through CATALOG BUILDER, the item is not being published, staying in draft status.

This issue is happening when I try to edit an item that was not created by CATALOG BUILDER.

I made this video attached with an example in our production environment.

I couldn't find a reason why my change shouldn't be published and be in draft. I'm Admin, Catalog_admin of the instance.

i made a video with the issue. 
Can you help me?

[Dr Atul G- LNG]

Hi @Bruno Moreira1 

Greetings!!

First and foremost please delete this video as it is having your client/ office instance which is I am not sure you shared with any one. 

There is some disconnect between maintain item and Builder. Try to save in builder and then publish in native view. Some time i also faced this issue and i follow these hit n trail. 

Also, before making changes, try to checked out from Native view (maintain items)

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

[Hemanth M1]

Hi @Bruno Moreira1 ,

this is might be the issue with out of the box flow which are runs update state to Draft or Publish based on the sub flow output

Link to this subflow: (you can't modify this since its has protection policy)

 https://{PROVIDE INSTANCE NAME}.service-now.com/$flow-designer.do?sysparm_nostack=true&sysparm_use_polaris=false#/sub-flow-designer/3001b58e87322010c84e4561d5cb0b65

>>go to executions and check the flow output in each steps and see why its going to draft block.

you can refer this to fix(if its the same issue): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208591 

[Hemanth M1]

Hi @Bruno Moreira1 ,

Did this help your question, if yes ,