Configure sla for standard change submitted with planned date /time.

[Ashish64]

As a change manager , I would like to implement a lead time of 3 business days for any standard change that are submitted with the planned date/ time provided by the customer so that customer can submit a change at least 3 days in advance if provided with the maintenance window. 

Given a change request i submitted when there is a planned maintenance window (planned start and end date/time submitted ), then there should be a time of 3 business days before starting of implementation.

[carleen]

I would not use an SLA for this. SLAs are Service Level Agreements, meaning the business agrees to provide service within a specified time frame.

You seem to be trying to indicate that a change submitted with less than three days' lead time is unacceptable. ServiceNow uses Risk Conditions to indicate increased risk when there is insufficient lead time: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept...

Additionally, Conflict Detection is used to check to see if the Change window is into the planned maintenance window, not during a blackout period, and that the CI is not already scheduled for a change: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept...

As a result of using these features, the Change would result in increased Risk value, and Conflicts detected, both data points that could be used in automation (i.e. Approval policies) and business processes to determine whether it is ok to proceed.

[Dr Atul G- LNG]

Hi @Ashish64 

Greetings!!

Seems some confusion 

- In question heading you mentioned standard change , which means preapproved and low risk and go ahead any time. 

- In description, you mention only change. The concept you are saying is lead time.

Please help me, why you need SLA when you have lead time and you can put validation on that basis.

Request you please provide more details , so help you.

Please mark this response as correct or helpful or then solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G