Catalog Builder M2M Step Error: “Unable to update record” for catalog_builder_editor Role.
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01-12-2026 10:15 AM
Hi everyone, I’m looking for help with a Catalog Builder issue.
I added an M2M (many-to-many) step to allow selecting Service Offerings in a Catalog Builder. The functionality works correctly for admins, but for users with the role catalog_builder_editor, the following error appears as soon as they populate the step:
"Unable to update record"
- The M2M table being used is: sc_cat_item_subscribe_mtom
- The catalog_builder_editor user can open the list view of this table and create/delete/read/write records.
- Tested with admins (no issue)
Any suggestions?
Regards,
Mikhail
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2 weeks ago
Hi Mikhail,
Were you able to figure out the issue?

