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Catalog Data look up definitions

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Shanmugam Kuvva
Tera Contributor

‎02-14-2024 05:52 AM

I have a catalog look-up definition created to populate the user's manager, user location, and user's manager's location based on the employee name selected. These definitions work when I select an active user but these are not working for an INACTIVE user. Does anyone know the reason?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 05:57 AM

Hi @Shanmugam Kuvva 

 

Do you want to populate in Catalog Form on form or in backend?

 

If on portal, use the auto populate feature on variable level.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 05:57 AM

Hi @Shanmugam Kuvva 

 

Do you want to populate in Catalog Form on form or in backend?

 

If on portal, use the auto populate feature on variable level.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Shanmugam Kuvva
Tera Contributor

‎02-14-2024 06:02 AM

Thank you, it worked!