Catalog item in virtual agent

[Shikhar Srivast]

I have created a custom catalog in sc_catalog table and tagged few catalog items to that catalog but in virtual agent those items don't show up only the items tagged to service catalog show's up
Does anyone know how to fix?

[Prataps135]

Hi @Shikhar Srivast ,

Can you please explain the bit more with some screen shots.

Thanks and Regards,
Pratap Singh Sisodia

[Shikhar Srivast]

Hi pratap thanks for replying 

I have a catalog item which I have tagged to a custom catalog, generally catalog items get tagged to service catalog by default. But my requirement was to create a custom catalog and category.

Now all the catalog forms/items which are tagged to OOB service catalog when typing shows up in virtual agent chat 

But the items for which I created a custom catalog and category doesn't show up

[Prataps135]

Hi @Shikhar Srivast ,
Can you try to add your custom catalog under the related list of your portal record.

Thanks and Regards,
Pratap Singh Sisodia

[Shikhar Srivast]

When searching in portal my items come but when I search in virtual agent they don't come