Catalog item in virtual agent

[Shikhar Srivast]

I have created a custom catalog in sc_catalog table and tagged few catalog items to that catalog but in virtual agent those items don't show up only the items tagged to service catalog show's up
Does anyone know how to fix?

[Ankur Bawiskar]

@Shikhar Srivast 

the OOTB Topic block "Request Catalog Item" only handles catalog items from Service Catalog

If you are using that then you will have to clone that and ensure your catalog is also included

OR
you can create your own topic and add the catalog items belonging to your custom catalog there

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shikhar Srivast]

I can't find in request topic block where the service catalog is mentioned can you please show me once 

[Ankur Bawiskar]

@Shikhar Srivast 

can you share your VA topic steps screenshots?